Wi-Fi support tool lets agents fix home internet faster

Friendly Technologies, a company that makes tools for broadband providers, has unveiled how its Friendly AI Assistant works. It helps customer support staff find and fix home internet problems faster. The announcement was made on Nov. 3, 2026, in New York.

What it does

A support rep can talk to the tool in plain language, by typing or by voice. The assistant can run a full scan of a customer's router, the box that sends your Wi-Fi around the house. It then suggests fixes that match the router's type and its firmware, which is the built-in software that runs the device.

Why history matters

The tool looks at how a router has behaved over time, not just how it is doing right now. That helps with problems that come and go, or that changed before the customer ever called. A single snapshot can miss those. The company says the added context helps teams find the root cause more accurately.

Who stays in control

Internet providers choose how repairs happen. Here are the two options described:

• Approval mode: the support rep must authorize each action before it runs.
• Automatic mode: the tool carries out supported diagnostics and repairs on its own, following the provider's chosen workflow.

After a fix, the tool checks the router's condition again and records the result. That gives the support team a clear note of what changed.

Who it is for

This is a tool for broadband providers, not something customers buy or install. The company says staff can use it without deep knowledge of every device setting or repair procedure. It says that should cut troubleshooting and training effort, shorten calls and make service more consistent.

What is not known yet

The announcement does not name any provider using the tool. It gives no pricing, no launch timing and no results from real support calls. The claims about faster and more consistent service come from the company itself. Providers can learn more at friendly-tech.com.