New York's attorney general settled with T-Mobile over broken price promises, and some customers can now take a refund, a free phone or a credit.
T-Mobile told customers it would never raise their prices, then raised them. New York Attorney General Letitia James has now reached a settlement with the carrier over those "Price Guarantee" plans. Some New York customers can choose a refund, a free phone or a credit.
From January 2017 to April 2019, T-Mobile marketed Price Guarantee Plans across its T-Mobile One, Simple Choice and Magenta packages. The state says the promise of no price hikes was broken a few years later. James's office says hundreds of thousands of New Yorkers were misled.
The deal also freezes rates on these plans through at least 2029. The freeze is legally binding.
Customers on legacy T-Mobile One 4G plans, including those who later moved to 5G, have three choices:
The attorney general's office puts the total value at up to $38 million. T-Mobile disputes how that number should be read. A spokesperson said it is an estimate of optional benefits that long-standing customers may choose to use, not the amount paid out. T-Mobile says the agreement includes about $98,000 paid to the state. Expect the real payout to depend on how many people claim.
This settlement comes from New York's attorney general, so it is aimed at New York customers. People who joined T-Mobile outside the 2017 to April 2019 window, or on other plans, are not named in the settlement terms we have. The material also names the options above for legacy T-Mobile One 4G customers. It does not say whether Simple Choice or Magenta customers get the same choices.
The alert box above lists the steps. The main point is to confirm which plan you have, read any notice you receive, and keep your account records before choosing.
Several details are not yet clear, including claim deadlines and how customers will be notified. Separately, a federal court in Seattle ruled for T-Mobile in 2025 and sent customers toward individual or mass arbitration, a private process outside the courts. Mass arbitration efforts are moving forward for customers who signed up between 2017 and 2022 under the "Price Guarantee" and "Un-carrier" plans.
If you are a New York customer on an older T-Mobile One, Simple Choice or Magenta plan, check your options and watch for a notice before choosing.
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