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Health · AI chatbots1 min read

Hospitals split on doctors using free AI chatbots with patient data

Free AI chatbots are popular with doctors, and some hospitals now block them over patient privacy while others bring them in house.

By the Dashline deskSource: STAT
Hospitals split on doctors using free AI chatbots with patient data
Photo: Ajay Suresh from New York, NY, USA, CC BY 2.0

Hospitals are split on whether doctors should use free AI chatbots with patient information. Monument Health, a health system in South Dakota and Wyoming, blocked access to OpenEvidence, a popular free AI tool, after learning that one doctor had stored more than a hundred patient records in it. STAT reported the story.

What happened

Patrick Woodard, Monument's chief information officer, said he had to talk with that doctor, who was a heavy user of the tool. The doctor had been feeding records to the AI for help making medical decisions. Woodard told him that had to stop. A few clinicians objected to the block.

Why doctors use these tools

Free chatbots built to answer clinician questions have grown in the past year. Examples include OpenEvidence, Doximity Ask and ChatGPT for Clinicians. Hundreds of thousands of doctors use them. One reason is that the tools claim to meet HIPAA, the federal law that protects health data privacy. After signing an agreement, doctors can share a patient's protected health information directly with the AI.

Health systems have two main choices. They can block the tools if they see compliance risks, or they can bring them in house.

What is not known

The material does not say how many hospitals have blocked these tools or bought in. It does not say whether any patient data was exposed at Monument, or how the tools' privacy claims have been tested.

The takeaway

Your doctor may be typing your health details into an AI tool, so it is fair to ask your clinic how it handles that.

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