The FTC and eight states say Toast promised free trials, then signed customers up for subscriptions that were hard to cancel. Business owners should check their accounts.
The US Federal Trade Commission and a group of eight states have sued Toast Inc. They say the company told customers they could try its products for free, then enrolled them in a subscription that was difficult to cancel. Toast has not been found liable. These are claims in a lawsuit.
Toast makes software that restaurants use to run their business, along with payment tools. The lawsuit says its free trial offers were false. According to the claim, customers who thought they were testing a product ended up in a paid plan, and getting out of it was hard.
The most direct group is restaurants and other businesses that use Toast or are thinking about it. If you signed up for a trial, the lawsuit is a reason to look again at what you actually agreed to. Businesses with no link to Toast have no action to take, though the case is a good reminder about any free trial.
The alert box above lists specific steps. In short, check your account and your statements for charges you do not recognize, and keep any record of what you were told when you signed up.
The material available does not say how many customers were affected, how much money is involved, or what the FTC and the states want from Toast. It also does not include a response from the company. Those details should come out as the case moves forward. Until then, the safest move for any business owner is to know exactly what is being billed, and why.
Before you start any free trial, read how to cancel it and save proof of what the company promised.
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