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OpenAI · Outage2 min read

ChatGPT image tool broke for hours, but chat kept working

ChatGPT's image tool failed for several hours on Tuesday, though text chat mostly kept working. Here is what happened and how to plan for the next outage.

By the Dashline deskSource: Goodreturns
ChatGPT image tool broke for hours, but chat kept working
Photo: Santeri Viinamäki, CC BY-SA 4.0

ChatGPT's image tool stopped working for several hours on Tuesday, while regular text chat mostly kept running. People who asked for a new picture or an edit got an error message instead of an image.

The message read: "I wasn't able to generate the image due to an error on my side." Some users said on X that a request would start processing and then end with no image at all. It happened on both the website and the mobile app.

What OpenAI said

OpenAI, the company behind ChatGPT, posted on X that many users were having trouble generating images. It said the team was working quickly on a fix and apologized. Its status page, where it lists service problems, showed a live incident for the day. The image feature became unavailable in the evening and showed errors for a few hours. OpenAI later said image generation had fully recovered, error rates were back to normal, and the incident was resolved later that night.

What is not known

The reports do not say what caused the outage or how many people were affected. A similar image outage was reported in late June, and OpenAI has logged several partial outages in 2026.

What to do

  • If your work depends on AI images, keep a backup tool or plan.
  • When errors show up, check OpenAI's status page before assuming the problem is yours.
  • Text chats may still work when images do not.
The takeaway

If you rely on ChatGPT images, keep a backup plan and check OpenAI's status page when errors appear.

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