Apple says a small number of its new foldable iPhone Duo phones have faulty inner screens. Owners should know what to look for and who to call.
Apple has confirmed that the inner screen on some of its new foldable iPhone Duo phones is faulty. A spokesperson told The Register the company is aware of an issue affecting "a small number" of units. Owners who have display trouble should contact AppleCare for a replacement.
The Duo went on sale last week and sold out almost right away. In the UK it costs from £1,999 to £3,199, depending on configuration. Soon after, buyers posted online about horizontal lines on the screen and a crunching noise from the hinge, the part that lets the phone fold. Some of the images were likely AI-made or altered, so not every report can be trusted.
After a weekend teardown, the repair site iFixit guessed that dust getting into the hinge could be stressing the screen. That is speculation, not a confirmed cause.
Apple has not said how many phones are affected. IDC analyst Francisco Jeronimo urged caution before drawing conclusions about the whole production run. He also said even Apple faces a steep learning curve with foldables. Samsung's Galaxy Fold was delayed in 2019 after reports of dust under the screen and bad displays.
If you own a Duo, check the inner screen for lines and listen to the hinge as you open and close it. If anything looks or sounds wrong, contact AppleCare quickly. If you plan to buy one, it is reasonable to wait for Apple to share more.
If you own an iPhone Duo, check the inner screen and hinge now, and contact AppleCare quickly if you see lines or hear crunching.
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