Warranty software now works inside Claude, ChatGPT and Copilot

A Chicago company called warrantini says businesses can now run their warranty work by talking to an AI assistant. The company announced on Nov. 2, 2026 that its software connects to Claude, ChatGPT and Microsoft Copilot. A team connects it once, then asks questions in plain English instead of digging through spreadsheets.

What changed

The link is called an MCP server. In simple terms, it is a connector that lets an AI assistant use another program's tools. The assistant works with live warranty data, not an exported file. It can also take action, not just answer questions.

• Load 400 products from a spreadsheet and find any with no warranty rule covering them.
• Ask which supplier shows up most in this quarter's claims.
• Set up an automated agent to watch for new claims and escalate the important ones.

Nineteen tools cover orders, products, registrations, claims and coverage rules. Changes made through an assistant go through the same checks, permissions and activity log as the regular dashboard. Account administration and billing stay in the dashboard on purpose.

AI inside the decisions

The company says most warranty software uses AI as a chatbot to answer customers faster. warrantini puts AI at six points in the claims process. These are sorting new claims, pre-filling the defect analysis, recommending a fix, escalating, suggesting rules and spotting defect patterns. Recommendations can cite up to five of the brand's similar past claims.

Automatic approval is off by default. A brand that turns it on sets how confident the AI must be first. Every AI decision is saved with its inputs, reasoning, confidence level and the model used. Any human override is added to that record. If the AI model is unavailable, the manual process runs as before.

Who it affects

The product is aimed at brands and manufacturers that sell items with warranties. Their claims teams and product teams are the likely users. Engineers get a public developer guide at warrantini.com/developers that needs no signup. The company also offers a sandbox for testing and a customer portal that brands can use as is or replace with their own.

Price and availability

The service is available now. Plans cost $49 to $399 a month, flat. There is a 14-day trial, cancellation is allowed at any time, and setup help is free. MGP Labs develops and operates warrantini. Its managing partner, Brian Carpizo, said the aim is for a person to see why the AI said what it said and overrule it.

What is not known yet

The announcement comes from the company itself. It names no customers and shares no results on speed, accuracy or savings. It does not say what each price tier includes. Businesses weighing it will need to test the claims themselves, which the free trial allows.