Samsung confirmed that some new Galaxy S26 Ultra phones get stuck on an error during setup, with no way to skip it. No fix date has been given.
Samsung has confirmed a bug that leaves some brand-new Galaxy S26 Ultra phones stuck on the setup screen. Affected owners see a "webpage is unavailable" error and cannot skip it, so the phone does not work at all. Samsung confirmed the problem on October 22 on its South Korean support forums.
Samsung says the flaw is in One UI 9, the software that runs the phone. Setup relies on WebView, the tool that shows web pages inside apps. Samsung describes the version involved as "unstable," and the error appears on some networks. Because there is no way out of setup, an affected phone is effectively a brick.
Most buyers do not appear to be hit. The conditions that trigger the bug seem to be limited, and the phone is likely to run smoothly for most people. Companies rarely say how widespread a bug is, so the real number of affected phones is not known.
The alert box above lists the fixes Samsung suggests. Some customers have had success switching between Wi-Fi and cellular, but it is not guaranteed to work. If nothing helps, contact Samsung support or the store.
Samsung has not said when a fix will arrive or how it will reach people. The bug was only confirmed on October 22, so a permanent remedy may take time. New phones leaving the factory will likely carry the fixed One UI 9, so a nervous buyer could simply wait a while.
If a new Galaxy S26 Ultra is stuck on setup, try the workarounds, then contact Samsung or the store. Nervous buyers can wait for phones with the fix.
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