ServiceNow and OpenAI team up to bring AI into everyday work software

ServiceNow and OpenAI say they are working together to bring more AI into the software many companies use to run their daily work. The announcement came from ServiceNow's newsroom. It covers four areas: AI models, daily operations, cybersecurity and software building.

What the companies are

ServiceNow makes software that companies use to run IT help desks and internal requests. Think of the system that handles a staff laptop problem or a request for new equipment. OpenAI is the company behind ChatGPT and the AI models that power many business tools.

What the announcement covers

• AI models, the underlying technology that powers AI features
• Daily operations, meaning the routine work of running a business
• Cybersecurity, or protecting systems and data from attacks
• Agentic development, a way of building software with AI

The title also uses the term agentic. In plain terms, that usually means AI that can carry out tasks, not just answer questions. The material does not spell out exactly how it will be used here.

What is not known yet

The material gives no launch dates, prices or list of specific features. It does not say which customers get access first or how customer data will be handled. Those details matter, and they are not yet clear.

What to do

If your business uses ServiceNow, expect more AI features to show up in tools your staff already use. Ask your account contact or IT team what each new feature does with your data, and whether you can turn it off.