Serval, a startup that uses AI to handle workplace IT requests, tripled its value to $3 billion in under a year. Here is what it does and why it matters.
Serval, a startup that uses AI to handle everyday IT help at big companies, has raised $150 million at a $3 billion valuation. Sequoia, a well-known investment firm, led the round. In December 2025, Serval was valued at $1 billion. That is triple the value in a matter of months.
Serval sells AI agents for enterprise IT operations. An AI agent is software that can carry out a task on its own instead of just answering a question. One example named in the report is access management, which means deciding who at a company can open which systems and files.
The main customers are large companies with an IT team that gets a steady stream of routine requests. Think of an employee who needs access to a new tool, or a manager who wants a new hire set up. If software can handle jobs like these, IT staff may have more time for harder problems.
Smaller businesses may feel it later, if tools like this become cheaper and simpler to use. That is not stated in the report.
The material available for this story is brief, so those details are not confirmed here.
A jump from $1 billion to $3 billion shows that investors are betting on AI that does routine office work. Whether Serval lives up to that bet will depend on how much IT work companies are willing to hand over to software.
If your team spends hours on password resets and access requests, expect AI tools like Serval's to start taking over that routine work.
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