OpenAI and ServiceNow team up to bring AI to more work tasks

OpenAI and ServiceNow have announced a wider partnership aimed at bringing AI into more of the tasks companies handle every day. The two firms already worked together, and this deal expands that relationship. Few specifics have been shared so far.

What ServiceNow does

ServiceNow makes software that companies use to handle requests, repairs and approvals. Think of an employee asking for a new laptop, a manager signing off on a purchase, or a team fixing a broken system. The software tracks each job from start to finish. That kind of routine work is where AI help is most likely to show up.

What is not known yet

• Pricing for any new AI features
• When the new features will arrive
• Which ServiceNow tools will change
• How customer data will be handled

The material we saw did not cover these points. Until the companies publish more, any claim about specific features would be a guess.

Who it affects

The most direct impact is on businesses that already use ServiceNow. Their staff may start to see AI built into the routine tasks they do each day. Companies that do not use the software are not affected for now.

What to do

If your business uses ServiceNow, ask your vendor or account contact two plain questions. What will the new AI features cost? And how will our data be handled when they are in use? Getting those answers early helps you decide what to switch on.