Law firms are moving past AI chatbots toward agents that handle parts of a lawyer's workflow, and that could change how your legal work gets done and billed.
Law firms are starting to use AI agents, tools that carry out tasks, instead of chatbots that only answer questions. The Information reports that adoption is growing quickly, though some firms are moving slower than others. Managing editor Laura Mandaro spoke with three legal experts about how firms can handle pushback.
A chatbot waits for a question and gives an answer. An agent goes further. It carries out parts of a lawyer's workflow, meaning the steps that make up everyday legal work. The legal world is now looking to scale AI beyond chatbots and bring agents into more of that work.
Lawyers are the first group touched, especially those at firms where some colleagues resist the change. Clients are next. If your business or family hires a lawyer, the way your matter is handled may shift as firms automate more steps.
The full article was not available, so several details are unclear. The material does not name the three experts, the firms involved, or the tools in use. It gives no adoption figures and does not say which tasks are being automated. It also does not spell out what the pushback looks like or how firms plan to answer it.
If you hire lawyers, ask your firm directly about its use of AI. Two questions are a good start:
Also ask whether AI use will change how your work is billed.
If you hire a lawyer, ask how the firm uses AI agents, who checks their work, and whether it changes your bill.
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