Fake Venmo password call is a scam. Don't press any number

Scammers are leaving automated voicemails that say someone tried to change your Venmo password. The message asks you to press one if it was not you. Venmo has confirmed the call is a scam, so the safest move is to press nothing.

What the scam looks like

This type of scam is called vishing, short for voice phishing. Fraudsters use a phone call to trick people into handing over passwords or other sensitive information. The voicemail, obtained by the Hearst Television National Consumer Unit, says: "This call is because of an attempt to change the password on your Venmo account. If this was not you, please press one."

Venmo says it will never ask customers to share passwords, verification codes or financial information by email, text message or phone. Any call that does is not from the company.

Why it matters

Venmo's User Agreement treats money sent by someone who stole your password as an unauthorized transaction. Venmo says it will cover the full amount if you follow its procedures, including reporting promptly. If you wait more than 60 days, you could lose that protection.

What is not clear is whether a customer would be repaid after this specific scam. Venmo did not directly answer that question and said individual cases are reviewed separately. The report also does not say how widespread the calls are.

The alert box above lists the steps to take. Report the call to Venmo even if you lost no money.