Coast Dental to pay $3.84M over texts sent after patients said stop

Coast Dental has agreed to pay $3.84 million to settle a class action over marketing texts and calls that allegedly kept coming after people replied "stop." If that happened to you, you may be able to claim up to $59 in cash or a $99 voucher for an electric toothbrush.

What happened

The lawsuit says Coast Dental sent marketing calls and texts that broke the federal Telephone Consumer Protection Act (TCPA) and Florida's Telephone Solicitation Act. Both laws require a business to get prior express written consent before sending marketing texts or making marketing calls. Coast Dental is a dental practice with locations in Florida, Georgia and Texas. It has not admitted any wrongdoing.

Who may qualify

The settlement covers people who got more than one text or phone call from Coast Dental within a 12-month period, encouraging them to schedule an appointment. The key detail is timing: those messages came after the person had asked to stop, by replying "stop" or a similar opt-out message.

What you can get

Eligible people can choose between two kinds of payment. Cash amounts will vary depending on how many people take part.

• Up to $59 in cash.
• Or up to $99 in vouchers for an electronic toothbrush sold by Coast Dental.
• To get the voucher instead of cash, you must pick that option on the claim form.

Key dates

The first deadline is close. Three dates matter:

• Oct. 30, 2026: deadline to exclude yourself or object to the settlement.
• Dec. 9, 2026: final approval hearing.
• Dec. 24, 2026: deadline to submit a valid claim form.

What to do

Check whether your experience matches the description above. If you are unsure, read the FAQ on the settlement administrator's website. Do not file a claim if you do not qualify. Claims are submitted under penalty of perjury, and false claims can hurt eligible people.

The case is Chaviano v. Coast Dental Services LLC, filed in Miami-Dade County, Florida. The administrator is CDS TCPA Settlement, P.O. Box 2009, Chanhassen, MN 55317-2009, phone 866-969-1557. For any business that texts customers, the case is a reminder that a "stop" reply needs to be honored.