ChatGPT can now carry out work tasks inside ServiceNow

OpenAI and ServiceNow have launched a new integration that lets people do work tasks from inside ChatGPT. Employees can look up work data, track issues and take specific actions in the same conversation. They no longer need to jump between apps and systems.

What changed

ServiceNow is a platform companies use for IT management and other operational work. Until now, ChatGPT mainly answered questions. This integration lets it act on that platform.

Technical teams can search for similar past failures, assess the risks of a technical change and update work logs in ServiceNow. All of it happens inside the chat.

Who stays in control

The integration uses ServiceNow's Action Fabric technology. It ensures actions follow a company's set business rules, access levels and permissions. In practice, ChatGPT should not be able to do what a given employee is not allowed to do.

• The partnership also covers application development, cybersecurity and voice interactions.
• OpenAI models are planned for several ServiceNow products, to help developers build apps and help security teams find and reduce risks.
• ServiceNow plans to give ChatGPT Work and Codex to all its employees.
• OpenAI plans to use ServiceNow systems to run its own internal operations.

What is not known yet

The announcement does not say when the integration will reach customers, what it will cost or how a company turns it on. Businesses that use ServiceNow should review who has permission to do what before they let AI take actions on their behalf.