Vaani AI has launched a self-serve tool for building voice agents that handle mixed-language calls, which could matter to any business that takes customer calls.
Vaani AI Research, a company based in Bengaluru and Singapore, has launched a platform that lets businesses build and run voice agents that speak multiple languages. A voice agent is an automated assistant that talks with customers instead of a person. The company announced the launch on November 2.
Teams describe the kind of agent they want, preview its voice, set how it responds and connect it to their business tools. Developers can use APIs or a configurable system Vaani calls its voice harness. Finished agents can work on phone calls, websites, mobile apps and WhatsApp.
The harness bundles the parts a voice agent needs: speech processing, memory, conversation management, phone connections and links to other software. Builders can set what the agent remembers, when it uses outside tools and when it hands a customer to a human.
Vaani points to a common real-world problem. A customer calling about a payment might start in English, switch to Hindi, then return to English to read out an account number. The agent has to follow that, remember earlier details and know when to pass the call to a person.
Vaani says it built the system inside live enterprise deployments. "Seventy-five percent of the world does not primarily speak English, and most voice AI still treats that as an edge case," said co-founder and CEO Tushar Shinde.
Vaani says its technology is already used by businesses in India and international markets.
A voice agent can sound great in a demo and still struggle when callers interrupt, change their minds or give half the information. The article lists several things businesses should test:
The material does not give pricing, a list of supported languages or any performance results. Businesses interested in trying it will need to get those details from Vaani and run their own tests with real calls.
If you run a business with many customer calls, try Vaani's tool on real calls and measure speed, accuracy and security before relying on it.
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