A Thetford surgery says an automated call about 'updating your GP records' is not from its team. Hang up and check before sharing any details.
A doctor's office in Thetford, England, is telling patients to watch out for a robocall that claims to be 'updating your GP records.' School Lane Surgery says one patient reported the call. The surgery wants people to be careful if they get something similar.
The patient got an automated call, which means a recorded voice rather than a real person. It said it was updating GP records. A GP is a general practitioner, the family doctor most people see first. The patient hung up without sharing anything and then contacted the surgery to ask if the call was real.
The surgery thanked the patient for speaking up. It says only one incident has been reported so far.
Calls like this can be used to trick people into handing over personal details. A call about health records can sound routine and official, so people may lower their guard. The surgery's advice is to share personal or medical details only when you are certain who is calling.
The surgery says its staff will introduce themselves by name and say they are calling from School Lane Surgery. They will also explain why they are calling. A recorded message that skips all of that does not match how the surgery says it makes calls.
The surgery also says it will not ask for payment, with one exception. Private services, such as a requested form or letter, may involve a charge. Any caller asking for bank details should be treated with suspicion.
The alert box above lists the steps. The short version is to hang up, then call your surgery using the number on its official website, not a number the caller gives you.
The material does not say who is behind the call, how many people received it, or what the caller wanted to do with any information. The surgery has not said whether the call reached patients beyond the one who reported it.
If an automated call says it is updating your medical records, hang up and call your surgery on the number from its official website.
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