Singapore firm offers small businesses an AI that answers customers by chat and phone

A Singapore company called Aivo Asia says it will soon let small businesses sign up online for an AI that answers customers by chat and by phone. The company plans to launch a self-service, pay-as-you-use version by late 2026. It says a business will not need specialized IT help to set it up.

What changed

Aivo Asia is expanding its platform, called AISE, into a self-service product that businesses can buy and run on their own. The company says it will include automated account activation and a payment system, so a business can start without a long setup process. Pay-as-you-use means a customer pays for what it uses rather than a large upfront sum.

What the tool does

The platform has two main parts.

• AISE Chat automates replies on WhatsApp and live chat.
• Aivobot is a voice AI that can make and take phone calls, such as outbound calls, screening leads and follow-ups.

Through a management console, a business would set up its voice agents, connect its existing internet phone credentials, upload contact lists and launch outbound call campaigns.

The results claimed

The company points to two customer stories. One firm found that potential clients often gave up if it took more than ten minutes to reply. After it automated real-time replies, it reported a 20% rise in inbound sales over the following year. An insurance entrepreneur who had thought about leaving the industry says he now earns a top sales award and struggles with too many leads.

Both stories come from the company's own announcement. No customer is named, and nothing in the material shows the results were checked by anyone else.

Who it affects

Aivo Asia says more than 1,000 businesses and independent professionals across Southeast Asia already use its tools. It operates in Singapore, Malaysia, Thailand and Vietnam. The self-service version is aimed at smaller firms that lose customers to slow replies or after-hours messages.

What is not known yet

• Pricing has not been shared.
• The exact launch date beyond late 2026 is not stated.
• The announcement does not say how well the AI handles complex calls.
• The 20% result has no independent confirmation.

What to do

A business that loses customers to slow replies could test an automated tool like this on a small scale. Ask for pricing and a trial first. Check a sample of the AI's calls and chats yourself before letting it speak for your company.