ServiceNow and Nvidia launch Arc, an AI assistant for email and Teams

ServiceNow and Nvidia have launched Arc, a personal AI assistant meant to handle everyday work in email and Microsoft Teams. It is built to keep working on tasks over long periods, not just answer one question at a time. The two companies say they are tackling the security worry that comes with letting software act for you.

What Arc is

Arc is described as a personal, long-running enterprise AI agent. An AI agent is software that does tasks on your behalf instead of only giving advice. Arc is aimed at productivity work across email and Teams. It runs on Nvidia RTX Spark and Nvidia OpenShell.

The security angle

Giving an agent access to messages raises an obvious question: what stops it from doing something it should not? The companies say their answer is multiple layers of real-time security checks. In plain terms, actions are checked as they happen, and more than once.

What is not known yet

• Pricing and when businesses can get it
• Which tasks Arc can do on its own and which need approval
• How the security checks work in detail
• How well it performs outside the companies' own descriptions

What to do

Businesses weighing AI agents for staff email and chat should ask vendors about security controls before letting one act for them. Ask what the agent can see, what it can change, and how its actions are checked. Claims of layered protection are a starting point for those questions, not proof.