Act this weekWhat happenedThe California Department of Public Health says scammers are impersonating its staff by phone to get personal and financial information.
Who is affectedCalifornians who get calls or texts, especially ones about prescriptions, legal trouble or a canceled prescription.
What to do- 1Hang up if a caller asks for your Social Security number, card number or payment.
- 2Do not download any app or let a caller access your phone or computer.
- 3Call the department's main line at (916) 558-1784 to check, and tell local police.
- 4Report the call to the Federal Trade Commission at ReportFraud.ftc.gov.
Scammers are calling people in California and pretending to work for the California Department of Public Health, known as CDPH. The agency says it has had multiple reports. The callers want sensitive personal and financial information, and the same kind of scam has been seen across the country.
What the scammers say
A common story is that a prescription was filled in your name. The caller says you must act right away to "clear your record" by giving or "verifying" personal information. Some victims were then moved to a video call with someone posing as a police officer. That person wore a fake uniform and sat in a made-up recording room.
The callers often work as a team. They mention real CDPH names, badge numbers or phone lines to seem legitimate. They also spoof CDPH phone numbers, which means they fake what appears on your caller ID.
Why it matters
The scam runs on pressure. Callers threaten legal trouble or canceled prescriptions so you act before you think. They may ask for dates of birth or driver's license numbers. Some tell victims to download encrypted apps for video calls, or try to get into personal devices. Some have pointed people to meet at a Sacramento address. In some cases the calls repeat and the texts turn threatening.
Who can relax
CDPH does sometimes contact people for real public health reasons, such as disease investigations and contact tracing. Those contacts never involve Social Security numbers, credit card information, payment or data unrelated to health. CDPH Director Dr. Erica Pan said staff would never ask for personal financial information of any kind over the phone.
What to watch for
- A claim that a prescription was filled in your name
- Threats of legal trouble or a canceled prescription
- A push to download an app or join a video call with an "officer"
- A caller ID that looks like CDPH, paired with a request for money or ID numbers
What to do
The alert box above lists the steps, including who to call and where to report. The main idea is simple: do not trust caller ID or badge numbers. End the call and check through a number you look up yourself. No count of victims or losses was given.
The takeawayIf a caller claiming to be a health official asks for your Social Security number, card number or payment, hang up and verify on your own.