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Samsung · File sharing1 min read

Samsung's file-sharing tool is failing to send files to iPhones

A Samsung tool for sending files nearby is failing to deliver to iPhones. A fix is coming, so use another method for now if you share between the two.

By the Dashline deskSource: Android Authority
Samsung's file-sharing tool is failing to send files to iPhones
Photo: Android Authority

A file-sharing tool from Samsung is not working when you try to send files to an iPhone. Android Authority reports the problem affects a tool inside Good Lock, and that a fix is on the way. If you swap photos or documents between a Galaxy phone and an iPhone, expect some hiccups.

What is going on

Good Lock is an add-on app from Samsung that lets people customize their Galaxy phones. One of its tools is meant as an alternative to Quick Share, which is Samsung's way of sending files to devices nearby. That tool is now failing to share files with iPhones.

Who it affects

The people most likely to notice are households and workplaces with a mix of Samsung and Apple phones. Think of a Galaxy owner trying to send vacation photos to a friend or relative who uses an iPhone. Based on the material available, the trouble is with sending to iPhones.

What is not known yet

The material we have does not say when the fix will arrive. It also does not explain what caused the failure or whether every Galaxy phone and every iPhone is affected. Those details may come out once Samsung releases the update.

What to do

  • Use another method for now, such as email or a messaging app.
  • Test with one small file before sending something important.
  • Check for updates to Good Lock in the weeks ahead.
The takeaway

If you send files from a Galaxy phone to an iPhone, use another method until Samsung ships its promised fix.

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