Salesforce says use of its AI helper, Agentforce Coworker, grew 21 times in three months, and a new $50 per user monthly price makes budgeting simpler.
Salesforce says use of its AI helper, Agentforce Coworker, grew 21 times in three months. More than 185,000 people now use it. The company also announced a flat price of $50 per user per month, a version that works inside Microsoft Teams, and new apps for phones and computers.
Salesforce calls Coworker an AI teammate. Instead of opening several apps, an employee hands it a job. Coworker plans the steps, brings in the right Agentforce agents (Salesforce's AI programs built for specific tasks) and workflows, then returns results and recommended actions for a person to review.
Salesforce gives an example. A seller asks Coworker to look into a renewal at risk of falling through. Coworker pulls together service history, finds unresolved cases, and prepares a follow-up for the customer.
Scheduled tasks for recurring work start in December. Daily Digest, which lists a person's top priorities each morning, is also part of the update.
The $50 per user per month option is meant to make costs easier to predict as more people use the tool. Salesforce says teams can start small, measure the value, and expand.
Salesforce also says Coworker follows the permissions, sharing rules and access settings a company already has. Approval and audit tools are available for supported actions. Salesforce says customers can get started in minutes. These are the company's own claims.
The news mainly matters to businesses that already use Salesforce. The Adecco Group, Fulton Bank and BACA Systems are named as companies expanding their use. The material does not say how many users there were three months ago, so the 21 times figure is hard to size.
A Salesforce customer can ask its administrator whether Coworker is available and what the $50 plan would cost for a small group. The pricing and the promise to keep current access rules make a small trial easier to judge.
If your team uses Salesforce, Coworker can be tried for $50 per person a month under your existing access rules, but the growth claim comes from Salesforce itself.
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