SalesCloser has added WhatsApp as a channel for its AI sales agents. The company makes software that talks to potential customers on behalf of a business. With the new channel, those agents can now reach people inside WhatsApp, the messaging app used around the world.
What changed
Until now, the material does not say where these agents did their talking. What is clear is that WhatsApp is now on the list. A business using SalesCloser can have its AI agent start or hold conversations with customers in an app many of them already open every day.
Who it affects
The most obvious audience is any business that sells to customers who use WhatsApp. An AI agent could answer questions faster than a person working set hours. Customers who message a business there may also see replies from software instead of a staff member.
What is not known yet
The available material is thin. Pricing and rollout dates were not included. It also does not explain how the agents work in WhatsApp, what they can and cannot do, or how customer data is handled.
What to do
Businesses curious about this should ask SalesCloser directly. Useful questions are listed below.
- What does the WhatsApp channel cost?
- When will it be available to my account?
- How is customer conversation data stored and used?
- Can a human step in when a customer asks?
The takeawayBefore putting an AI agent on WhatsApp, ask SalesCloser about cost, timing and how it handles your customers' data.