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Royal Mail warns of fake parcel texts and emails asking for fees

Royal Mail says fake delivery texts, emails and cards demanding fees are rising. A tap on the wrong link could cost you money or personal details.

By the Dashline deskSource: AOL.co.uk
Royal Mail warns of fake parcel texts and emails asking for fees
Photo: Diane A. Reid (Photographer), Public domain
Act this week
What happenedRoyal Mail has warned that scam texts, emails, websites and cards pretending to be parcel notices and fee requests are on the rise.
Who is affectedAnyone who gets parcels or messages that appear to come from Royal Mail, including people expecting online orders and small businesses that ship.
What to do
  1. 1Do not click links, scan QR codes or open attachments in a message that claims to be from Royal Mail.
  2. 2Ask yourself if you requested tracking updates, and be wary of shortened links like bit.ly or pressure to act fast.
  3. 3Forward scam emails to reportascam@royalmail.com and mark them as spam.
  4. 4Screenshot scam texts, send them to reportascam@royalmail.com, then forward the text to 7726 (free).

Royal Mail is warning that fake parcel messages are on the rise. Scam texts, emails, websites and cards can look convincing, and they often pretend to be delivery notices or requests for a fee. The company's advice is simple: do not click links or open attachments in a message that claims to be from Royal Mail.

What changed

Royal Mail shared the warning in a social media post. It said scams often claim there is a problem with your parcel and push you to act fast. It asked people to stop and check for warning signs before they click a link, scan a QR code or pay anything. The company did not say in this warning how big the rise is.

Why it matters

A fake link can lead to a fraudulent website that asks for your payment details or login information. Some scam emails ask you to reschedule a delivery through a link. Others pretend to come from HMRC or customs. If you are waiting on an online order, a parcel message feels normal, which is why these scams work.

What real messages look like

Royal Mail only texts or emails you if the sender asked for tracking updates when posting the item. It may also send a text or email about customs fees if the sender gave your contact details, along with a grey "Fee to Pay" card. For an underpaid item, it leaves that grey card. It does not ask for payment by text or email. It also never asks for bank details, passwords or personal data, and it does not email attachments unless you asked for them.

Warning signs

  • A text saying your parcel could not be delivered because a fee is due.
  • A message saying your parcel is waiting for collection, with a link to click.
  • Shortened links such as bit.ly, or web addresses you do not recognize.
  • An email asking for login details or payment information.

Pressure is the biggest clue. Scammers want you to rush. Royal Mail says it does not.

What to do

The alert box above covers how to report scam emails and texts. If scam mail arrives through your letterbox, Royal Mail says to fill in its online scam mail form and contact Citizens Advice on 0808 223 1133.

The takeaway

If you did not ask Royal Mail for tracking updates, treat a message from it as fake, and never pay a parcel fee through a link.

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