Puerto Rico's banks have started a public campaign to help customers spot fraud that uses AI to copy voices and write convincing fake bank messages.
Banks in Puerto Rico have launched a campaign to help customers recognize scams that use artificial intelligence. The goal is simple. They want people to spot a fake call, text or email before it costs them money. The campaign was reported by News is My Business.
Scammers now have better tools. AI programs can copy a person's voice and write messages that look like they came from a real bank. A fake message no longer has to be full of typos or odd wording. It can look polished and sound familiar. That makes old advice, like looking for sloppy writing, less reliable.
The campaign is aimed at bank customers in Puerto Rico. That includes people who use banking apps, phone banking, text alerts and email. In short, anyone who hears from their bank through any of those channels could be a target. Business owners who handle company accounts have the same risk as everyone else.
The alert box above lays out the steps. The core idea is to stop and verify on your own, using a number you trust, before you share a code or send money. Do not rely on the caller or sender to prove who they are.
The material does not say when the campaign began, how long it will run, or what specific tips the banks will share. It also does not name the banks involved. Customers should check their own bank's website or branch for the latest guidance. Until then, treat any unexpected contact claiming to be your bank with caution.
If someone claiming to be your bank contacts you first, stop and check by calling the number on the back of your card.
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