Phone software now writes the call transcript and notes for you

Zoho Voice, the business phone service from Zoho, can now write out a call as it happens and draft the notes when it ends. Both features are live in ZDialer, the calling tool inside Zoho Voice. The aim is simple: staff listen to the caller instead of typing over them.

What it does

The first feature is Live Call Transcription. As soon as a call connects, the conversation appears in ZDialer as text. Each line is time-stamped and laid out as a thread between the agent and the caller, so a missed detail can be checked on screen instead of asking the caller to repeat it.

How the notes work

The second feature is AI Notes Assistant, powered by Zoho's ZLabs. It uses the call transcript to write a summary into Call Notes. One click on the AI icon fills the Notes section with what the caller reported, what was checked and how the call ended.

The draft is not final. The agent reads it, edits anything they would word differently, picks a disposition (the label for how the call turned out) and saves.

Who it is for

This is aimed at teams that take customer calls and then have to write up the record. Zoho points to several benefits:

• Agents stay present on the call.
• A time-stamped transcript sits beside the dialer.
• After-call work becomes a quick review instead of writing from memory.
• Notes come from what was actually said, so the next person reads a clearer history.

Controls

Both features can be turned off. Live Transcription can be enabled or disabled for an account in ZDialer's settings. It can also be switched off during a call with the Disable button in the Live Transcription window. A separate AI Notes setting decides whether people in an organization get AI-generated note suggestions. Once it is on, the AI icon appears in the Notes section.

Zoho also says Live Call Transcription brings the same clarity as its Call Intelligence tool, which covers recorded calls, into the call itself.

What is not stated

The announcement does not give a price, say which plans include the features, or list supported languages. It also says nothing about how accurate the transcripts or summaries are. Zoho points to its help documentation for setup steps.