Oura has confirmed a syncing bug on the Ring 4 and shared a workaround, so a ring that stopped updating in the app may be easy to fix.
If your Oura Ring 4 stopped updating in the Oura app, you are not imagining it. Oura has confirmed that some Ring 4 owners are having trouble syncing their data, and the company has shared a workaround. Your data is likely not lost.
Syncing is how the ring sends your sleep and activity numbers to the Oura app on your phone. The ring collects the information, and the app turns it into the scores and charts you check each day. With this bug, that handoff does not always work for some owners. Android Authority reported the confirmation and the workaround.
The issue applies to Oura Ring 4 owners who use the phone app to see their health data. Not every owner is affected. Oura described it as a problem for some users. If your app is loading new data as usual, you can relax for now.
The alert box above lays out the steps. In short, check whether your latest data has loaded, then find Oura's workaround and follow it exactly as written.
The material available does not say what causes the bug, how many people are affected, or when a permanent fix will arrive. It also does not spell out the workaround steps, so use Oura's own instructions rather than advice from other sources.
A workaround is a temporary patch, not a cure. Watch for a new version of the Oura app, since a permanent fix is expected in a future update. If syncing still fails after you try the workaround, contact Oura support.
If your Oura Ring 4 will not sync, follow Oura's workaround, watch for an app update, and contact support if the problem continues.
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