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Survey · AI use2 min read

New survey says Americans are warming up to AI

A new SEON survey says U.S. consumers are embracing AI. The details are missing, but it may matter for how you serve customers and spot scams.

By the Dashline deskSource: GlobeNewswire
New survey says Americans are warming up to AI
Photo: Diane A. Reid (Photographer), Public domain

A company called SEON says its new survey shows U.S. consumers are embracing artificial intelligence, or AI. The results were announced on November 2, 2026, and reported by GlobeNewswire. The announcement we saw did not include any figures, so the size of the shift is not clear yet.

Who is behind it

SEON sells fraud-prevention software to businesses. That means its tools help companies catch scams and fake activity. A company in that line of work has a clear interest in how people use new technology, because scammers often use the same tools as everyone else. A survey from a vendor is still worth reading, but it helps to know who paid for it.

What is not known

  • How many people were surveyed
  • Which AI tools people said they use
  • How the results were measured
  • What share of consumers are using AI

None of this appeared in the announcement we saw. The full report should have the numbers.

Why it matters

If more of your customers are using AI, your business may need to meet them there. That could mean answering questions in the places they already look. It also means watching for scams that use the same tools. The survey does not say how big that risk is, so treat it as a reason to pay attention, not a reason to panic.

What to do

Find the full SEON report before drawing conclusions. Check the sample size, the questions asked and the dates. Then compare it with what your own customers tell you.

The takeaway

A fraud-software company says Americans are embracing AI, but the numbers are missing, so read the full report before acting on it.

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