Karta AI, a startup whose voice bots answer calls for banks and lenders, raised $3 million. Your next call to a lender may be handled by AI.
Karta AI, a Bengaluru startup that builds AI voice assistants for bank and lender phone lines, has raised $3 million in seed funding. PeerCapital and Cedar Hill Capital led the round. Wyser VC, CDM Capital and Seedstars also joined. The company says its software already handles about 2 million customer conversations a month.
Vijaypal Singh and Abhishek Kushwaha founded the company in 2024. It builds voice AI agents for incoming customer calls at banks, lenders, fintech firms and insurers. The agent answers the call, responds to questions and carries out tasks by connecting to the company's own systems. It works without a human unless a case needs to be passed to a person.
The company says one difference from older phone bots is that it can handle several requests in a single conversation. Many bots stick to one question at a time. Karta AI also uses what it calls a predictive context engine, which learns from past conversations handled by both human agents and AI.
These figures come from the company. The original report notes that the resolution rate does not, by itself, show how the system performs at every institution or in every kind of call.
The tasks named are routine ones: checking the status of a loan payout, requesting account statements or foreclosure statements, and asking when property documents will be released. Automating them could make simple requests faster for customers. It also frees human staff for harder cases. If you call a lender, it is worth learning early how to reach a person, in case the AI cannot solve your problem.
Karta AI plans to use the money to improve its automation and its multilingual skills, expand with financial institutions, and hire more engineers and sales staff. Over the longer term it wants to build reusable tools for specific industries and move into international markets.
It is not alone. The report points to other recent funding for Indian voice AI startups, including Desible.ai, Navana.ai and Rezolv. Arrowhead and Gnani.ai also work in this area.
Bank phone lines are shifting to AI for routine requests, so use it for simple tasks and know how to reach a human when it falls short.
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