Indian startup raises $3 million for AI that answers bank calls

Karta AI, a startup based in Bengaluru, India, has raised $3 million (around Rs 28 crore) to build AI voice agents that answer calls to banks, lenders, fintech companies and insurers. The seed round was led by PeerCapital and Cedar Hill Capital. If you call a financial company, an AI may soon pick up first.

What the company does

Many phone bots can handle only one question at a time. Karta AI says its agents can handle several requests in a single call. Its example: a borrower checks on a loan payout and asks for a foreclosure statement, which is a document for paying off a loan early. The agent finds both requests, pulls data from different company systems and starts both tasks.

The startup says it focuses on harder questions that need data from more than one system. According to co-founder Vijaypal Singh, simple questions make up 30-40% of customer service volume but only about 10% of costs. He says the harder ones account for around 80% of costs.

Who is behind it

Singh and Abhishek Kushwaha founded Karta AI in 2024. Both are former Razorpay executives. The company started with chat automation and moved into voice in August 2025. Singh says it has 10-12 paying customers, including PhonePe, Pine Labs, Bajaj and Aavas. Wyser VC, CDM Capital and Seedstars also joined the round. The valuation was not disclosed.

What it means for callers

The company says some calls will not stay with the AI. Fraud and other high-risk calls go to human agents. So do matters without clearly defined procedures. Callers can also ask to speak to a person.

• Fraud and high-risk calls are routed to humans.
• Callers can ask for a human at any point.
• The agent can handle more than one request per call.

A crowded field

Karta AI is one of several Indian startups raising money for voice AI in banking, lending and insurance. Desible.ai raised Rs 32 crore. Navana.ai raised Rs 40 crore in September. Rezolv raised $12.5 million in August. Gnani.ai and Arrowhead also compete. Karta AI is focused on inbound calls about issues like failed payments, blocked cards, loan questions and insurance claims.

What happens next

The new money will go toward more automation, more language support, more deals with financial institutions and bigger engineering and sales teams. The material does not say how well the agents perform in real calls, or when callers of any particular bank will start hearing them.