Hong Kong shoppers use AI daily but still want a human in charge

Citi Hong Kong has released a survey saying AI is now part of daily life for Hong Kong consumers, but many worry they cannot keep up with it. The 2026 Citi Wealth AI Pulse Survey came out on November 3, 2026. Its title says consumers still want humans "in the driver's seat."

What the survey found

Citi says AI has become firmly embedded in everyday life for Hong Kong consumers. Many of them remain concerned about keeping pace as the technology changes quickly.

One finding is labeled the "Gen Z paradox." Gen Z, the youngest adult group, uses AI the most. It is also the group most worried about falling behind. Using a tool often does not mean feeling in control of it.

What is not known yet

The text available is cut off after the first findings. It does not say how many people were surveyed, how questions were asked, or what share want a person involved in decisions. It also does not say which uses of AI, such as money advice, people had in mind. The point about wanting humans in charge comes from the survey's title.

The announcement was issued by Citibank, which is solely responsible for its content.

Why it matters

If you use AI to help with money choices or work, keep a person checking the results. Customers may expect the same from any business that uses it.