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Big Tech · AI shopping2 min read

Google, Meta and Amazon race to build AI that shops for you

Google, Meta and Amazon are building AI that can shop for you, and sellers may soon have to win over an AI before a person ever sees their product.

By the Dashline deskSource: Ad Age
Google, Meta and Amazon race to build AI that shops for you
Photo: Fredericknoronha, CC BY-SA 4.0

Google, Meta and Amazon are each building an AI shopping agent, according to Ad Age. An agent is a program that acts for you. In this case, it would find products, compare them and, one day, possibly buy them so you do not have to.

What changed

Until now, people have done most of the shopping work themselves. They search, scroll, read reviews and pick. These new agents aim to take over those steps. Ad Age reports that brands are being told to prepare now, because an AI may choose products before a person ever sees them.

Who it affects

Shoppers could save time, since the agent does the comparing. Sellers face a bigger change. If an AI sits between a customer and a store, the AI becomes the first audience a product has to impress. A business that looks fine to people could still be overlooked by a machine.

What is not known yet

The material available does not say when these agents will launch, how they will work or which products they will favor. It also does not say how much control a shopper will give them, or when buying will be allowed. Those details remain unclear.

What to do

For now, the practical step is simple. If you sell products, check how they appear in online search and listings. Make sure names, descriptions and prices are clear and correct, since that is what an AI would read first.

The takeaway

If you sell products, review how they show up in online search and listings now, because an AI may pick before a person looks.

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