AI agents can now get their own work email and a directory listing from Google and Microsoft, and few companies have a plan to manage them.
Google and Microsoft are now letting AI agents have their own work accounts. An agent can get its own email address and a listing in the company directory, just like a new hire. A story in Inc. says that puts the agent on the org chart, and that most companies are not ready for it.
Google and Microsoft run most of the office software that businesses use every day. Their tools handle email, calendars, documents and the staff directory. Until now, an AI tool usually worked through a person's account. Now an agent can have an identity of its own inside those systems.
The Inc. piece warns of a "distrust tax." That is the price a company pays when it has no plan for managing these agents. The material does not spell out what that tax looks like in dollars or in daily work. It only says the risk is hidden and that most firms are unprepared.
If you run a business, decide who oversees any AI agent that has an account. Also decide what it is allowed to see. Settle both before an agent shows up in your system, not after.
Before an AI agent gets a work account at your company, name the person who oversees it and set what it can see.
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