Freshworks plans to buy Torii, a tool that shows which software and AI subscriptions a company pays for, who uses them and what they cost.
Freshworks, the company behind the IT help desk tool Freshservice, has agreed to buy Torii. Torii tracks what software and AI tools a company runs, who uses them and what they cost. The deal is expected to close in the fourth fiscal quarter of 2026, pending customary conditions.
Freshservice is a tool IT teams use to handle company tech requests. Torii focuses on what the announcement calls SaaS and AI spend governance. SaaS means software you rent online by subscription. Freshworks plans to build Torii's abilities into its own platform.
Freshworks CEO Dennis Woodside said the goal is to show what is running, who is using it and what it costs. He said finance and IT teams could then stop reconciling spreadsheets and make decisions together.
For a business that pays for many apps, a tool like this can help spot subscriptions nobody uses. The coverage also notes a catch. Staff may need time and training to learn a combined system. The tools also work best when a company keeps actively managing its software.
Several details are not yet known. The material does not give a price for the deal, say how Torii will be priced inside Freshservice, or say when customers will see the new features. Those answers should come after the deal closes.
Freshworks plans to add software and AI spend tracking to Freshservice, but pricing and timing for customers are not yet known.
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