Floo AI, a new phone agent platform, can answer and place business calls, book appointments and update customer records, while handing tricky calls to people.
A company called Floo AI has launched software that lets a business hand routine phone calls to an AI voice agent. The agent can answer incoming calls and make outgoing ones. It can also book appointments and pass a caller to a human when needed. Floo AI was developed by VLMS Global, and the launch was announced on Oct. 27, 2026.
A business sets up an AI agent and decides what it should say, what it knows and which tools it can use. The company says the agent can handle several kinds of work:
The idea is that a call does not end up as a recording nobody reads. The agent can update the company's customer records and trigger other business steps during or right after the call.
Floo AI says it works with HubSpot, Salesforce, Pipedrive, Google Calendar and Cal.com. Those are popular programs for tracking customers and booking meetings. Other systems can be connected through technical links called APIs and webhooks. In one example, the agent talks to a sales lead, checks whether they fit the company's criteria, finds an open time, creates the calendar event and updates the customer record in the same call.
The platform supports more than 20 languages and offers more than 100 voices. It is designed to switch languages in the middle of a call. Businesses can also watch calls as they happen. A central dashboard shows live transcripts, why the caller phoned, how the call ended and what was updated in the customer records.
Floo AI points to many fields where phone work is repetitive. These include medical clinics, insurance providers, logistics firms, home-services companies, retail, travel and software sales teams. CEO Rajat Bhasin said businesses need AI that fits how their teams already work, and that a human should join the call whenever that is the better result.
The material does not give pricing, plans or a rollout schedule. It also offers no independent results showing how well the agents handle real callers. Anyone considering it should ask for those details. A sensible start would be low-risk calls, such as appointment reminders, with a clear path to a person when the agent gets stuck.
If routine calls eat your team's time, a phone agent may help, but ask about price and start with low-risk calls.
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