Scammers posing as ANZ staff are phoning people in Fiji for birth certificates and account numbers, and you do not need to be an ANZ customer to get the call.
People in Fiji are getting phone calls from scammers pretending to work for ANZ bank. The callers say they need to update customer records. Then they ask for account numbers, birth certificates and details about where your money came from. ANZ says the calls are not limited to its own customers.
Those details are enough to cause real harm. Someone with your ID papers and account information could try to take money or steal your identity. ANZ's Head of Retail Pacific, Melanie Culling, says the callers can sound convincing and push a sense of urgency so you act before you think.
Anyone with a phone in Fiji could get one of these calls. ANZ customers should be especially careful, but non-customers are not safe just because they have no account. A bank you do not use has no reason to ask for your documents.
A call is not automatically fake. ANZ says it may legitimately contact customers to update information or meet identity check rules. That is why the advice is to verify, not to guess. The alert box above lists the steps.
The material does not say how many people have been targeted, how many lost money, or when the calls began. ANZ says it is showing warnings in Internet Banking and the ANZ App in Fiji and will keep doing so.
If someone claiming to be your bank calls out of the blue, hang up and contact the bank yourself through an official channel before sharing anything.
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