ElevenLabs opens a store for ready-made AI phone agents

ElevenLabs, a company known for AI voices, has opened a Marketplace of ready-made AI agents. Think of it as a store window for software that can answer phone calls and handle customer requests. Businesses can browse it today and contact the companies behind each agent. The goal is to skip the long, costly step of building an agent from scratch.

What changed

Until now, a company that wanted an AI phone agent often had to build one or hire a specialist. The Marketplace gathers agents made by ElevenLabs partners, all running on ElevenLabs technology. Launch partners include Salesforce, IBM, NiCE, Twilio and Zendesk. Businesses can see what each agent does, then talk directly with the partner to test it and set it up.

What the agents do

The agents are built for specific industries, including banking, insurance, healthcare, telecom, retail and government. ElevenLabs gave several examples:

• Salient handles borrower servicing calls inside existing lending systems.
• Gail by Lula answers and qualifies insurance inquiries around the clock.
• Assort Health schedules and reschedules appointments and takes inbound patient calls.
• Zendesk built an agent that works out what a customer needs, completes the request and confirms it is solved.
• Consio handles store calls in 70 languages, shares order status and hands tricky calls to a human.

Who it is for

The announcement speaks mainly to large organizations, which it calls enterprises. Still, the idea applies to any business that gets many phone calls, such as clinics, online shops and service desks. The material does not say whether smaller companies can easily buy through the Marketplace. Software makers can also apply to become partners and list their own agents.

What is not known yet

The announcement gives no prices. It also does not say how long setup takes or how well the agents perform. The claims about results come from ElevenLabs and its partners, not from independent tests. Anyone considering an agent should ask for a trial and check how it hands off to a real person.

What happens next

ElevenLabs plans to let businesses buy partner agents through the Marketplace using their existing ElevenLabs commitments. CEO Mati Staniszewski said that will arrive next year. The terms of those commitments are not explained in the material. For now, the Marketplace is a place to browse and get in touch.