ElevenLabs launches an AI caller that keeps working each contact

ElevenLabs has launched ElevenAgents Campaign Manager, a tool that lets an AI voice agent work through a list of contacts and keep following up until each one reaches an outcome. That outcome might be a qualified lead or a confirmed appointment. The company says it is available now to ElevenAgents users.

What it does

You give it contacts and a goal. The agent calls during the hours you set and carries what it learned from earlier contacts into each new call. If a call goes to voicemail, it may try again later. It can book a time the person asked for, or move to another number or another person on the account. It stops when the goal is met or the customer asks it to stop.

Early results

The tool has been in beta with customers in insurance, banking, ecommerce and other industries. An insurance provider says it used to get through 50 to 60% of its leads on a typical day and now gets through 100%. It also says voicemail detection is much better than its old system. That is one customer's account, not an independent test.

• A European bank is contacting prospects for a new credit card program and passing interested ones to relationship managers with context.
• Ecommerce teams are following up on abandoned orders and running surveys.
• ElevenLabs also names retention, patient care, collections, customer service and recruiting as target uses.

Tracking and controls

Each campaign shows one funnel from enrollment to outcome. Each contact has a timeline of what the agent did and why. Anything the system should not guess about goes into a needs-attention queue with the call context attached. Everything can be exported to CSV. Every attempt, callback and redirect is logged, and teams can change settings without engineering help.

ElevenLabs notes that outbound campaigns are often subject to rules about who can be contacted, when, how often and what they must be told. It says built-in tools are designed to give teams control over this. It also lists guardrails that check every response in real time, detection of calls that reach another automated system, and removal of sensitive details from transcripts and recordings.

How to get started

Campaign Manager uses the agents and phone numbers a customer already runs in ElevenAgents, so nothing needs rebuilding. Contacts can come in through a CSV upload or through an API, which lets other software send data in automatically. Today it works over phone calls, WhatsApp voice and WhatsApp messaging. Email and SMS are listed as coming soon. Existing users will find it under Campaigns in the Agents sidebar.

What is not clear

The material does not give pricing. It also does not say how each business should handle calling rules or consent. A company that makes sales, renewal or reminder calls should check those rules with its own advisers before sending an AI agent to call real people.