Block starts a second round of layoffs, hitting Cash App support teams

Block, the fintech company led by Jack Dorsey, began a second round of layoffs on Wednesday. The cuts reach teams that support Cash App, its money app. They come months after the company cut more than 4,000 jobs in February.

What changed

According to Fast Company, the new cuts hit three groups: Customer Ops, Risk Ops, and Learning & Content Operations. All of them support Cash App. Block has not said how many employees are affected at this time.

Who it affects

Cash App is a Block product that people use to handle money, and some businesses use it too. The affected teams work behind the scenes on customer help and on risk. Customers do not see those teams directly, but they can feel their work when they need help with a problem.

• Customer Ops: the teams that support Cash App users.
• Risk Ops: the teams that deal with risk on the app.
• Learning & Content Operations: the teams that handle training and content.

What is not known yet

The material does not say how many people lost jobs in this round. It also does not say whether customers will see any change in support. Block has not said how these cuts compare in size with the February round, so the full scale is unclear for now.

What to do

If you use Cash App for personal money or for your business, pay attention to customer support. Notice how quickly problems get fixed. Keep records of any issue you report, so you can follow up if answers slow down.