BBVA and OpenAI leaders talked about fitting advanced AI into a big bank's complex systems, which could shape the service and safeguards customers get.
Two people building AI for banking sat down in London to talk about how it is actually done. Antonio Bravo of BBVA and Colin Jarvis of OpenAI discussed putting advanced AI models inside a large bank's complicated systems. They spoke with Bloomberg's Tom Mackenzie at Bloomberg Tech in London in 2026.
Antonio Bravo is Global Head of AI Transformation at BBVA, a large global bank. Colin Jarvis is Global Head of Forward Deployed Engineering at OpenAI, the maker of ChatGPT. Forward deployed engineering generally means engineers who work directly with a customer to make a product fit that customer's needs.
Banks run on many connected systems that handle payments, accounts and records. Adding AI to that mix is not as simple as installing an app. How a bank does it could affect how fast it serves you, what help you can get, and what protections surround your money.
The material available does not say what the two companies agreed to, which tools are involved, or when customers might notice any change. It also gives no details on cost, safety checks or how customer data would be handled. Those are the questions worth watching, since they decide how much this affects everyday banking.
Big banks are working with AI makers on the inside of their systems, so watch for how your own bank explains changes to service and safeguards.
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