A security guide lists 14 scams that borrow Amazon's name. Most try to rush you into a fake link, a call or a payment, and the fix is to check inside Amazon.
Scammers are using Amazon's name in texts, emails, phone calls and fake listings, and a new security guide lays out 14 common versions. Most follow one playbook: invent a believable problem, make you rush, then collect your money, password or personal details. In 2025, 28% of impersonation scams that customers reported to Amazon worldwide were attempts to get into their accounts.
So many people shop there that a fake message often feels timely. Amazon says it delivered more than 13 billion items same day or next day to Prime members worldwide in 2025, including more than 8 billion in the U.S. A bogus delivery notice has a good chance of matching something you really ordered. Amazon has also reported a rise in fake order confirmations and shipping notices.
The guide covers many forms. The ones described in detail include:
Unexpected packages can also be part of a scam. In a brushing scam, a seller ships you an item and uses your details to post a fake review. It can also mean someone has some of your personal information.
Anyone who already checks orders and charges inside the Amazon app or website, and ignores links in messages, is in a strong position. If an order or charge in a message does not appear in your account, the message is likely a scam. The same goes for a recall notice. Real ones show up in your account under Messages or Your Orders.
The alert box above has the steps. The core idea is simple: never use the contact details in the message, and go to Amazon yourself.
Pressure is the common thread. Amazon will not ask you to buy a gift card or install software to get help, and it does not ask phone callers for sensitive information. Real jobs are posted on its official jobs site, and applicants are not asked to pay to get hired. A deal that pulls you off Amazon to pay by wire or bank transfer loses the buyer protections that apply on the site. The material available here covers most, but not all, of the 14 scams, so the full guide may describe more warning signs.
When a message mentions Amazon, skip its links and check your orders, charges and messages by opening the Amazon app yourself.
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